You may agree to compensate a customer by letting them return a sold item against a sales return order. When you invoice the sales return order, you want to revalue the item at the unit cost that is connected to the original sales entry by assigning the exact cost in the reversal. By default, a returned item is valued according to the current unit cost.

Two functions exist to assign the cost reversing automatically.

Function Description

Get Posted Document Lines to Reverse

Copies lines of one or more posted documents to be reversed.

Copy Document

Copies both the header and lines of one posted document to be reversed.

Requires that the Exact Cost Reversing Mandatory check box is selected in the Sales & Receivables Setup window.

To assign exact cost reversing manually

  1. In the Search box, enter Sales Return Orders, and then choose the related link.

  2. Enter a line for a returned item. For more information, see How to: Create Sales Return Orders.

  3. Choose the Appl.-from Item Entry field, and then select the number of the original sales entry number.

This links the sales return order to the original sales entry and ensures that the item is valued at the original unit cost.

To assign exact cost reversing automatically

  1. In the Search box, enter Sales Return Orders, and then choose the related link.

  2. Enter a line for a returned item. For more information, see How to: Create Sales Return Orders.

  3. On the Home tab, in the Process group, choose Get Posted Document Lines to Reverse.

  4. In the Posted Sales Document Lines window, select the line or lines that you want to reverse, and then choose the OK button.

The selected line or lines are inserted under the sales return order line. The Appl.-from Item Entry field on the lines are filled with number of the reversed item ledger entry.

Note
If the line has item tracking, then the Appl.-from Item Entry field is filled on the related line in the Item Tracking Lines window instead of on the sales return line.

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See Also